Terms and Conditions MyWin

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and mywin ("Platform", "We", "Company"). This document governs your use of all services, features, content, and functions available on the website mywin.vin and any related applications operated by us.

By performing any of the following actions — registering an account, logging in to the platform, making a deposit, using any of our services, or simply browsing our website — you are deemed to have read, understood, and fully agreed to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you do not agree with any provision of this Agreement, you have no right to use the MyWin platform and must cease all use immediately. MyWin reserves the right to change, add to, or amend these terms at any time without prior notice, and such changes take effect immediately upon publication on the platform.

To register and use mywin services, you must meet all of the following eligibility criteria without exception:

• At least 18 years old on the account registration date.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not residing in a territory or country where the use of online gambling platforms is fully prohibited by local law.
• Not currently under an active self-exclusion period, whether through mywin or any recognised gaming exclusion scheme.
• Register using accurate, truthful, and up-to-date personal information — including your full name, date of birth, phone number, and a valid email address.

MyWin reserves the right to reject any individual's registration application without providing a reason. We also reserve the right to request additional proof of identity at any time to verify member eligibility. Any attempt to circumvent these eligibility requirements — including providing false information — may result in immediate account termination and legal prosecution where applicable.

Each MyWin member is only permitted to hold one (1) active account at any one time. Holding multiple accounts — whether using different names, phone numbers, emails, IP addresses, or bank account numbers — is a serious violation of these terms. mywin employs advanced detection systems to identify duplicate accounts, and any account found to be in breach of this rule will be terminated without compensation.

You are fully responsible for keeping your account login credentials confidential, including your username and password. MyWin recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable Two-Factor Authentication (2FA) for added security.
• Not sharing login credentials with anyone — including family members.
• Always log out completely after each session, especially when using a public or shared device.
• Report any suspicious activity to our customer support team immediately.

MyWin will not be held liable for any losses arising from unauthorized access resulting from a member's negligence in safeguarding their login credentials.

MyWin supports a wide range of deposit and withdrawal methods suited for Malaysian users. All financial transactions are processed through licensed payment gateways that comply with the highest PCI DSS security standards.

Withdrawals will only be processed to a bank account whose registered name matches the name on the MyWin account. MyWin reserves the right to request proof of bank account ownership before approving any withdrawal. Any attempt to withdraw funds to a third-party account will be rejected and may result in an account investigation.

MyWin offers a variety of bonuses and promotions to new and existing members as part of our platform rewards program. All bonuses are subject to the specific terms and conditions set for each promotion, and members are encouraged to read those terms carefully before accepting any bonus.

The following general rollover requirements apply to all bonuses on mywin:

• Welcome bonuses typically require a rollover wagering requirement of 10 to 30 times the bonus value received, depending on the bonus type.
• The validity period for each bonus is as stated in the relevant promotion terms, typically between 7 and 30 days.
• Unused bonuses that expire within their validity period will be automatically forfeited without compensation.
• MyWin reserves the right to cancel bonuses if a member is found to be using low-risk wagering strategies or "bonus abuse" techniques specifically designed to meet rollover requirements without taking fair risk.
• Each member is entitled to receive one welcome bonus only throughout the duration of their membership.
• Cashback and reload promotions are calculated based on net losses within the specified period and paid according to the schedule announced by MyWin.

MyWin's decisions regarding bonus eligibility, rollover calculations, and promotional payouts are final and not subject to dispute.

All games available on the MyWin platform are operated by a Random Number Generator (RNG) system certified by internationally recognised independent auditing bodies. This ensures every game outcome is completely random, fair, and free from manipulation by any party — including MyWin itself.

• All game results are final once a round is complete and the outcome has been updated on screen.
• Any technical disruptions, internet disconnections, or device failures during gameplay are entirely the member's responsibility. MyWin will not refund wagers due to connectivity issues on the member's end.
• In the event of an obvious technical error in the MyWin system that affects a game result, MyWin reserves the right to void the round in question and refund the bet amount to the member's account.
• The use of third-party software, automated bots, or any system designed to exploit game vulnerabilities is strictly prohibited and may result in immediate account termination.

Members are responsible for ensuring the validity of every bet placed. Confirmed bets cannot be cancelled except under circumstances explicitly stated in the relevant game rules.

Certain actions and activities are strictly prohibited on the mywin platform. Violation of any of the following prohibitions may result in immediate account termination, freezing of funds, and legal action where necessary:

MyWin continuously monitors account activity using an artificial intelligence system. Any suspicious activity patterns will be investigated and appropriate action will be taken without prior notice to the member concerned.

MyWin reserves the right to suspend or terminate any member's account at any time for reasons including, but not limited to, the following:

• Violation of any provision in these Terms and Conditions.
• Failed identity verification or registration information found to be false or misleading.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Requests from law enforcement agencies or relevant regulatory bodies.
• Account inactivity exceeding 12 consecutive months with no transactions.

Members may also close their own account at any time by contacting the MyWin customer support team. Prior to closure, all eligible balances must be withdrawn. Balances remaining in accounts inactive for more than 24 months may be subject to a monthly administrative fee as determined by MyWin from time to time.

The MyWin platform is provided on an "as is" and "as available" basis. MyWin makes no warranties or representations that the platform will operate uninterrupted, error-free, or meet all your specific requirements. To the extent permitted by applicable Malaysian law, MyWin will not be liable for:

• Any direct or indirect financial losses incurred from use of the platform.
• Service disruptions caused by factors beyond our control, including natural disasters, cyberattacks, or internet infrastructure failures.
• Game results disputed after a round has been completed and confirmed by the system.
• Losses resulting from a member's negligence in safeguarding their account credentials.
• Any costs, expenses, or third-party claims arising from a member's use of the platform.

Under no circumstances shall MyWin's maximum liability to any member for any claim exceed the total amount deposited by that member in the 30 days preceding the incident giving rise to the claim.

MyWin reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on mywin.vin. MyWin will endeavour to notify members of significant changes via in-platform notifications or their registered email.

Continued use of the MyWin platform after any amendments have been made constitutes full acceptance of the revised terms. It is the member's responsibility to review this Terms and Conditions page periodically to stay informed of the latest applicable terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the relevant jurisdiction. Any dispute arising from or in connection with this Agreement shall first be resolved through negotiation between both parties. Should negotiation fail, the dispute may be referred to arbitration or an appropriate court in accordance with applicable law.